Delivery across Ghana
Afilago is operated by Afila Inc. This page covers account and data deletion for all three of our apps — Afilago (shopping), Afilago Seller, and Afilago Flex (dispatch and delivery) — as well as accounts created on afilago.com, sell.afilago.com, and flex.afilago.com.
You do not need the app installed, and you do not need to be signed in, to request deletion.
Account deletion is carried out by our team. Because Afilago accounts are tied to orders, payouts, and earnings, we verify who is asking before we delete anything.
Send us the request
Email support@afilago.com with the subject “Account Deletion Request”, from the email address on the account. In the message include your full name, the phone number on the account, and which app you use.
You can also start this from inside any of our apps, which is the quickest route: Afilago → Profile → Delete Account, Afilago Seller → Settings → Delete Account, or Afilago Flex → Settings → Delete Account. The app records your request immediately and shows you the date it will be completed by.
You can also reach us on WhatsApp at +233 54 068 3492.
We confirm it is you
We reply within 5 business days. If the request did not come from the email address on the account, we will ask you to confirm your identity before going further.
We delete the account
Deletion is completed within 30 days of your request — the deadline runs from the day you ask, not from the day we get to it — and we email you when it is done. Every remaining copy, backups included, is gone within 90 days. Deletion is permanent: the account cannot be restored, and you would need to sign up again from scratch.
Shoppers buying on the marketplace
In the app: Profile → Delete Account
Sellers running a store on the marketplace
In the app: Settings → Delete Account → Request deletion
Dispatch riders and drivers
In the app: Settings → Delete Account
Some records cannot be deleted along with your account because we are legally required to keep them, or because other people’s records depend on them. We keep only what is necessary, and we remove your personal identifiers from those records wherever we can.
Your account and personal data are deleted from our live systems within 30 days of your request. Copies can still exist for a short while after that in our encrypted database backups. Those backups are on a 90-day expiry, so within 90 days of your request every remaining copy of your personal data has been deleted. Backups are never used to restore a deleted account.
Records of completed transactions — what was ordered, what was paid, what was paid out — stay in our accounts with your personal details removed. Once your name, email, phone, and address are gone from them, those records no longer identify you, and we are required to keep them for tax and accounting. Sellers and delivery partners also need an accurate history of what was sold and delivered.
Card and Mobile Money payments are processed by Paystack, not by us. Their record of a payment is held under their own retention policy, which we do not control. You can ask Paystack directly about data they hold.
If your account is connected to an open dispute, a chargeback, a fraud investigation, or a safety report, we keep what is needed to resolve and document it. We will tell you if this applies to you rather than letting the deadline pass in silence.
Uninstalling the Afilago app from your phone removes the app, but leaves your account and its data with us. To have the account and data removed, send the request described above.
See also our Privacy Policy and Terms of Service.
